Returns and refunds

At Kubay Design Ltd, we strive to provide our customers with high-quality automotive tuning products. We understand that occasionally, a customer may need to return a product or seek a refund. This article outlines our Returns and Refunds Policy in accordance with British legislation, ensuring transparency and customer satisfaction.

 

   - Customers have the right to return a product within a specified period known as the "cooling-off period."

   - The cooling-off period is generally 14 days from the date the customer receives the product.

   - To be eligible for a return, the product must be in its original condition, unused, with all original packaging and tags intact.

   - Unless otherwise specified by the seller, the cost of return shipping is usually the responsibility of the customer.

 

   - If a customer returns a product within the cooling-off period, the seller is obligated to refund the customer for the full amount paid for the product.

   - Refunds should be processed within a specified timeframe, typically within 14 days after receiving the returned product.

   - Unless otherwise stated, the cost of shipping the product to the customer is non-refundable.

 

   - Certain products may be exempt from the right of return if they have a specific nature or have been personally customized for automotive tuning purposes. These may include products that are specially made to order or have individual specifications.

 

At Kubay Design Ltd, we value customer satisfaction and strive to ensure a smooth shopping experience. Our Returns and Refunds Policy aligns with British legislation (https://www.gov.uk/accepting-returns-and-giving-refunds), offering customers the right to return products within the cooling-off period and obtain a refund. We encourage customers to review the policy carefully and contact our customer support team for any inquiries or assistance regarding returns and refunds.